Send us an email

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for orders from the Online Shop?

    FREE DELIVERY on all orders to UK mainland only.
    Delivery costs onto offshore/ highlands/ Northern Ireland additional £2
    Sorry we only deliver to UK addresses.

    Which payment methods are accepted in the Online Shop?

    We currently only accept PayPal as one of the safest ways to safeguard our customers’ payment information.

    Other Payment methods?

    We will also soon be accepting direct card payments via Worlpay one of the most trusted payment portals online, so please check back soon.

    How long will delivery take?

    UK orders are sent via Royal Mail. So generally speaking, from when you place your order, you should receive it within 3 days. For larger orders over £50 we will send the order by DPD next working day express. This is at our discretion.

    Please note: We aim to dispatch as quickly as possible, we are unable to amend the delivery address once the order is processed.

    Do I receive an invoice for my order?

    If required a VAT invoice can be supplied, please drop us your details with your order number and name and we will send one by return.

    What happens with Returns?

    Please refer to our returns page for our policy on returning orders. 

    see more faq's